Our support solutions are the premier choice for businesses that require dedicated IT support to ensure the availability of their IT systems and in turn the smooth operation of their business. The solution will be tailored to your requirements and provides a proactive and dependable framework to make your IT really work for you.

Complete peace of mind.
Keeping your servers, network infrastructure and desktop equipment fully operational can become a real challenge to businesses that do not have technical knowledge and those that do simply do not need the hassle as they are trying to actually run their businesses.

Peace of mind is achieved by your dedicated Account Manager and our highly trained and experienced engineering team. We tailor your support contract to your requirements and can offer you either block time support or a IT maintenance contract, both feature as standard:

> Guaranteed 4 working hour response - infrastructure (servers and other core infrastructure components)
> Guaranteed 8 working hour response  - desk side (computers, printers and other hardware)
> Regular preventative maintenance visits
> Unlimited remote and telephone support
> All parts and labour included excluding consumable items
> Loan equipment in the event that a device has to be taken off site

The above is just our standard features, we can tailor the support and adjust service levels to your needs.

What is supported?
We can support as much or as little as you require, from servers and desktop computers to software and end-user desk side support.

If you have multiple sites, we can offer the support to them and remote workers too. We have many years experience in multi-site / site to site specification, supply, installation and management.

One call does it all
One call to your dedicated account manager can provide you with the products and solutions you need today. From general queries and remote/telephone support requests, hardware/software procurement, project management lifecycle (specify > supply > configure & install > ongoing management & support) and much more.

The level of support is scalable too, if you require more equipment we can supply it and add it to the support agreement - we are very competitive too!

Next steps
If you would like to know more about our support solutions or would like to arrange a no obligation consultation please call us on 023 80253 008 or click here to email us.